Terms & Conditions

Last updated: June 2026

Please read these Terms & Conditions carefully before placing an order with Truly Pawsome UK. By purchasing from our store, you agree to be bound by these terms.

1. About Us

Truly Pawsome UK is an online retailer of premium dog accessories, operating at trulypawsomeuk.co.uk. For any queries, please visit our Contact Us page.

2. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. You will receive an order confirmation email once your order has been accepted.

3. Pricing

All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time of your order.

4. Payment

We accept payment via Shopify Payments (credit/debit card), PayPal, Clearpay, and Klarna. Payment is taken at the time of order. All transactions are processed securely.

5. Gift Cards

Truly Pawsome UK Gift Cards are valid for 12 months from the date of purchase and can be redeemed against any product in our store. Discount codes and promotional offers cannot be applied to gift card purchases. Gift cards are non-refundable and cannot be exchanged for cash.

6. Shipping & Delivery

For full details of our shipping options, costs, and estimated delivery times, please refer to our Shipping Information page. We aim to dispatch all orders promptly, but delivery times are estimates and cannot be guaranteed.

7. Returns & Refunds

We want you to be completely happy with your purchase. For full details of how to return an item and our refund policy, please refer to our Returns Policy page. Your statutory rights under the Consumer Rights Act 2015 are not affected.

8. Product Safety

All Truly Pawsome UK products are strength tested and designed with your dog's safety in mind. For guidance on correct fitting, usage, and care, please refer to our Safety & Usage Policy. We accept no liability for injury or damage resulting from incorrect use or fitting of our products.

9. Intellectual Property

All content on this website, including product designs, images, text, and branding, is the intellectual property of Truly Pawsome UK. Our exclusive designs are protected and may not be reproduced, copied, or distributed without our written permission.

10. Privacy & Cookies

We are committed to protecting your personal data in accordance with UK GDPR. For details of how we collect and use your data, please refer to our Privacy Policy. For information on how we use cookies, please refer to our Cookie Policy.

11. Limitation of Liability

To the fullest extent permitted by law, Truly Pawsome UK shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products, beyond the value of the goods purchased.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The current version will always be available on this page. Continued use of our website following any changes constitutes your acceptance of the updated terms.

If you have any questions about these Terms & Conditions, please contact us.