Shipping Information

At Truly Pawsome UK, we want your order to arrive safely and as quickly as possible — because we know your pup can't wait! 🐾

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays). You'll receive a confirmation email once your order has been dispatched.

UK Shipping Rates

Our shipping is weight-based, so smaller, lighter items cost less to send. Here's a simple guide:

Shipping Method	Estimated Delivery	Cost
Standard Delivery — light items (e.g. sailor bows, collars, poop bag holders)	3–5 business days	£2.95
Standard Delivery — larger items (e.g. harnesses, leads, walking bags, complete sets)	3–5 business days	£3.95
Express Delivery — light items	1–2 business days	£4.50
Express Delivery — larger items	1–2 business days	£5.50
Free Standard Delivery	3–5 business days	FREE on orders over £50

All orders are sent via Royal Mail Tracked for your peace of mind.

Tracking Your Order

Once your order has been dispatched, you'll receive an email with your tracking information. You can also track your order anytime using our Track My Order page.

Delays

During busy periods (e.g. Christmas, Bank Holidays), delivery times may be slightly longer. We'll always keep you updated if there are any unexpected delays.